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Shipping Guarantee

Canada-Wide Winter Shipping 

We can still ship to you as long as your local weather is -5° C and above. If it's cooler than that, we'd love to see you again in Spring.

Live Arrival Guarantee

In the odd case that your Hoya do not arrive alive, we will provide you a 100% refund directly back to your credit card.

All you have to do is take a photo of the Hoya of concern while it's still in its original packaging. Then send us this photo within 6 hours by replying to your order confirmation email. 

We'll get you taken care of right away!

Professional Packaging (Winter)

Your Hoya are professionally packed in medical-grade styrofoam boxes with heat packs FREE OF CHARGE. 

Ship Date: Monday to Wednesday

Submit your order anytime. We'll ship your order in the upcoming ship date. We only ship Monday to Wednesday. This ensures your Hoya arrives the next day without ever sitting at the FedEx facility over the weekend.

Next-Day Arrival

We ship your order for next-day arrival. That means as soon as we ship your order (ie. Monday), you'll get your Hoya Tuesday before 5 pm.

Please Be Home!

Please be home during the time of delivery to bring the box indoors. If you require specific arrival time arrangements, just let us know! We can be reached at hello@hoyashop.ca!

Contact Us!

We'd love to help! Contact us anytime at hello@hoyashop.ca or 416-800-9038.